Questions and Answers about ordering

Availability

What if the product is not in stock once I have placed my order? You shall be contacted and advised should this occur. You then may decide to have the product back ordered or cancel your order. We do NOT process your credit card unless (a) we have the stock or (b) the stock arrival is imminent.

Can I buy additional items for my set? Yes at any time you can buy additional items. If the item has been discontinued then we shall direct you to our recommended replacement and location service for discontinued patterns and designs.

100% FIRST QUALITY PRODUCT

Unlike many other retailers we SELL NO SECONDS - ensuring you get the best quality at the right price.

Transit & Product Guarantee

Are the products guaranteed to arrive safely? Yes - any item damaged during transit shall be replaced immediately upon the damaged item being returned to our office. In the case where the item is a one off item of damage rather than multiple items we may simply require a Jpeg photo to be sent to us as proof of breakage. In any case you have a period of 72 hours (3 days from the time of receiving the goods) to report items which have arrived damaged. Reports of damaged items must be sent to Mr. Justin Herringe ~ National Manager of CRI t/a www.tableking.com.au  in writing via our quick help email form - click here to go direct to the form: CUSTOMER SERVICE EFORM. Our office shall carry all replacement costs including freight to you. After the 3-day (72 hour) period has expired we do not offer product guarantee unless the product is deemed after being inspected to be faulty by way of manufacture in which case it shall be returned to Noritake for their inspection and determination.

Are the products guaranteed against flaws? Yes - ALL Noritake items are inspected at the factory of manufacture and guaranteed against flaws or imperfections by Noritake Australia. Should something be wrong with your product contact our office and we shall arrange with you to return the item and it shall be replaced immediately.

Refund or exchange

If you purchase a product on our site please note that no refund shall be issued unless the items is deemed faulty. If you desire to exchange your items they must be returned at your own expense in unused condition with their original packing in perfect order - if the packing is torn, damaged and unable to be resold then you will be invoiced for the total amount of the goods contained their in (unless the goods are faulty)..  Our refund or exchange policy has been derived from similar policies determined by the various Offices of Fair trading around Australia.

If you change your mind on any product we reserve the right to exchange the goods by way of providing you with a different design if (a) you contact us before we have packed your order and before it leaves our dispatch warehouse and (b) the exchange is for a pattern in a design available with us at the time.

Tableking reserves the right to replace any faulty goods with an identical replacement item and in the case where it is not immediately available shall gladly refund.

Errors on our website pages

As much as we try, we can not always get it right. In some cases, typing errors or editing errors may occur on our site from time to time due to human error. We are certain you understand that this can happen to the best of us. In the event where there is a minor error on our site and it is recognised by Tableking management we shall not inconvenience you for this error. If a major error, typing, editing, data entry etc occurs, we shall rectify this error by making an offer of correction whether that to be supply the item at almost our cost price, free freight, or other manner decided at the time by our Australian Manager. Customers using this site agree to these terms - cause we all know mistakes, can happen from time to time and the best we can do is try to remedy them.

Does Tableking.com.au have a physical showroom?

NO - We have two dispatch only warehouses in Australia. These are not open to the general public and by keeping overheads down we can offer amazingly low prices everyday. If you would like to view a pattern, email us and we can organise a sample sent out

Terms & Fee's Associated with payment

www.tableking.com.au charges Ultra low prices everyday and no additional fee's on top of GST. Meaning you are miles in front of any Stocktake or Super sale offered by any of our competitors.

Breakdown of Fee's in short detail

Delivery ( see delivery tab at the top of any page)

Can I post a cheque or money order? Yes - our postal address is available upon request by sending us an email. Please note money orders and cheques require a 5 working day clearance period before goods are dispatched. A processing fee for cheques or money order is charged at 5% to cover our time to physically go to the bank or post office to collect payment. If a cheque 'bounces' you shall be immediately invoiced for the sum of $30.00 plus a further processing fee of $5.00. If this amount is not paid within 7 days of the cheque bouncing then www.tableking.com.au maintain at our discretion to undertake necessary recovery action.

Are there any other fee's that are associated with purchase? Unless otherwise stated by way of a phone call advising of a special order fee in some cases where products are backordered from overseas, other than delivery costs which may be incurred depending on the total of your order or destination, there are NO other fees or hidden costs.

Contact Us Today!

Our humble small showroom beginnings a decade ago.

Our Australian Head Office is now relocated located at Toronto - New South Wales. www.tableking.com.au  was founded by Mr. Justin Herringe and his wife Jennifer, owners of Australia's longest serving China and Porcelain Restoration Business which has spanned over 4 decades - China Repairers International.  Tableking.com.au offers the finest in quality products, service, sales, after sales & delivery across Australia. 

Due to our relocation, our Showroom above has been closed whilst we look for suitable premises. Our National dispatch warehouses remain open 24 / 7. However, keep in mind we still offer our guarantee of customer support and service, and are happy for you to call us ( see contact us page) and one of our professionally trained staff shall spend as much time as possible discussing your requirements and providing that valued information you require to make your decision the right one.  Outside office hours between 5pm - 8pm daily please feel free to call our National Managers ~  0401-563800(Justin or Jennifer).

CLICK HERE FOR OUR OTHER NATIONAL CONTACT DETAILS